Booking Terms + Conditions

The essential 'small print’. Please take the time to read these booking terms and conditions. This information is important.

 

Your Rental Contract

 

The contract between you and us (the Owner) exists when the Owner issues your holiday confirmation and is in receipt of your payment.

 

All arrangements are subject to the following terms and conditions set out by the Owner.

 

By making a booking via our website, our online booking form, by telephone or in person, you agree to be bound by these terms and conditions. 

 

Booking and Payment

 

You must be at least 21 years old to make a booking with us. Please note that single sex parties or groups of young adults (under 21) may only be accepted at selected accommodation. Email confirmation of your booking will be sent to you once the reservation deposit has been received and a confirmation email will also follow once full payment has been taken. The contract is subject to these booking terms and conditions, all booking conditions will apply to each booking made. Once the contract is made, it is the responsibility of the Owner to provide you with what you have booked, and it is your responsibility to pay for the accommodation in full at the appropriate time.

 

All relevant documentation will be sent to you via email, it is important to check carefully all the details of your booking once you receive your documentation. The Owner will be not be responsible for any information you do not receive as a result of your failure to provide a valid email address.

 

A non-refundable deposit of 25% of the accommodation rental is payable when you book your holiday and the balance is due 10 weeks before departure. The balance due date is shown on your confirmation so please make a note of it. If you book less than 10 weeks before your arrival date, the full balance will be due immediately. Payments can be made to us via by bank transfer.

 

 

The Owner reserves the right to cancel the booking and retain any deposit paid should the balance payment not be received as cleared funds by the due date.

 

Accommodation security/damage deposit

 

A £250 security/damage deposit is payable with the final rental balance and is returned to you within 10 days of the end of your holiday provided there is no loss or damage to the rental property or its contents.

 

The payment of your security/damage deposit does in no way exclude you from your responsibility to take every care of the accommodation. The property will be presented in good order and should be left as such. Any damage liability rests totally with you. If any damage occurs (accidental, wilful, reckless or otherwise) or the property is left in an unacceptable condition your damage deposit shall be retained either in part or in full (depending on the damage caused and the cost for repairs / replacement).

 

Should no damage have occurred during your stay then the security/damage deposit will be returned to you by bank transfer within 7 working days of your departure from the property provided you have supplied the Owner with the correct bank details.

 

Additional payment for any proven claim in excess of the security/damage deposit will be requested by the Owner or the local property management agent directly from you.

 

The Lead Guest

 

The lead guest is the person or agency that holds the booking, to whom all correspondence and invoices are addressed and who is responsible for the rental. Spouse's names are not considered interchangeable. Where a booking is made by telephone, via the our website or by email, the booking is subject to, and the guest must accept these terms and conditions and any additional terms outlined at the time of booking. Where two or more people are included in the same booking, the person making the booking shall be deemed to do so, on the basis that he/she acts as an agent for all members of the party and accepts these booking conditions on behalf of each member of the party.

 

What the price includes

 

 

Use of the villa for the people named on the booking form, including utilities and facilities which are advertised in the villa description as being available at no extra cost, plus the services of the Owner’s local management agents where applicable.

 

What the price does not include

 

Security/damage deposits, en-route hotels, short and long sea crossings, flights, car hire, transfers, car parking and holiday insurance are not included in the price.

 

Your Responsibility

 

It is your responsibility to ensure that: 

• any specific passport, visa and health requirements are obtained.
• all members of your party, including infants, have a valid passport.
• each member of your party is covered by adequate travel insurance to cover all aspects of your holiday (including cover for cancellation, curtailment, evacuation, flight delays, loss and damage to baggage and other personal property as well as comprehensive health insurance including medical expenses and repatriation coverage). If you fail to take out adequate insurance cover, neither the Company nor the Owner will be liable for any refunds or losses, howsoever arising, in respect of which insurance cover would otherwise have been available.
• the balance of your holiday is paid by the due date on your confirmation invoice.
• please be advised that in the event that you or any of your party are disruptive or behave in an unsociable manner, the Owner reserves the right to terminate your stay and will have no further liability or responsibility to you in respect of accommodation, nor will any refunds be made.
• during the period of the holiday, you (personally and on behalf of all other people visiting the property) undertake as follows:
• that the number of people occupying the property will not exceed the number stated on the holiday confirmation.
• that the property will be used solely for the purpose of the holiday by you and your party.
• to show due consideration for other parties (to include, but not limited to, refraining from abuses of the property and/or dangerous, offensive or rude behaviour to the Owner, his representative or any third parties such as neighbours).
• to keep the property and all furniture, utensils, equipment, fixtures and fittings in or on the property in the same state of repair and condition as at the commencement of the holiday and to ensure that at the end of the holiday the property is left in the same state of order and cleanliness in which it was found. The Owner reserves the right to charge you for any additional losses that are not covered by the security/damage deposit.
• to report as soon as possible to the Owner (or his local  management agent) any breakages or damage caused by you or any of your party members during the holiday and to reimburse the Owner with the cost of replacement if the amount in question exceeds the amount we hold on the Owner’s behalf as a security/damage deposit.
• all members of your party are aware that the Owner reserves the right to make a claim against you for any repair or loss as a result of damage caused.
• to arrive after the designated check in time on the arrival day and to vacate the property by the designated check out time on the day of departure unless prior arrangements have been agreed with the Owner.
• not allow any person other than guests booked and staying in the property for their holiday to use the facilities and amenities of the property.
• To provide the Company with the appropriate ID information for each member of your party ahead of arrival to enable that information to be passed to the relevant local authorities to comply with local laws.
• to notify all other members of the party of these undertakings.     
• in the event of a breach of any of the undertakings set out, the Owner (or his local management agent) can refuse to allow you to take possession of the property or make you and your party leave the property before the end of the holiday. In either case, you shall be deemed to have cancelled the booking and you shall have no claim for compensation or reimbursement whatsoever. 

 

Safety

 

On your holiday please be as vigilant as you would be at home and ensure you take sensible precautions to protect your belongings - do not leave valuables or keys in sight of windows and do not leave doors or windows open when away from the property or at night.

 

You agree to take care within the property and gardens and consider the risks posed by balconies and the plunge pool to children. The plunge pool should be accessed by the steps and not by jumping or diving in. Please supervise children at all times, particularly in and around the plunge pool and roof terraces.

 

Booking Details

 

Immediately upon receipt of the holiday confirmation from the Owner, you must check the details and notify the Owner of any mistakes/errors made by the Owner within 24 hours. The Owner reserves the right to charge a £35 amendment fee to administer/correct any error by you. Any subsequent requests for changes to be made to your booking must be in writing from the person who made the booking (the lead guest) and will be subject to the Owner’s sole discretion, availability and an amendment fee of £35.

 

Rental Conditions

 

Access to the villa is available from 4pm on the first day of rental and we will ask you to vacate the property by 11am at the latest on the agreed departure date to enable cleaning and preparations for the next guests. Please bear these times in mind when booking your flights. Some flexibility with these times may be possible, subject to availability and in some cases, at additional cost, however, this would be at the sole discretion of the Owner or local management agent and must be by prior arrangement.

 

The property is reserved exclusively for the people confirmed as guests at the time of booking and no other persons are permitted to stay at the property unless agreed by the Owner prior to the rental period.

 

Under no circumstances will animals be allowed in the property (with the exception of guide dogs used to aid sight or hearing and only with prior arrangement).

 

All members of the rental party agree not to smoke / vape or allow smoking / vaping inside the rental property at any time.

 

Please take care to secure the property at all times and take care of property keys. The cost of replacement keys will be deducted from your security/damage deposit.

 

Special Requests

 

These may be made prior to arrival and whilst the Owner will endeavour to meet them, they unfortunately cannot be guaranteed. In no circumstances will requests be accepted to form part of the Owner’s contractual obligations and the Owner does not accept any liability if they are not met.

 

Liability

 

Your (and all other members of your party’s) personal belongings and vehicles (together with their contents) are left at the rental property entirely at their own risk. The Owner accepts no liability for any loss or damage to your (and all other members of your party’s) personal belongings and vehicles (including their contents) during your holiday.

 

The Owner accepts no liability whatsoever for any loss, personal injury/illness or death however incurred.

 

The Owner accepts no liability for loss of main services such as electricity or water supplies, or any actions taken in the vicinity of the property by any authority over which there is no control. Refunds or compensation would not be payable and cancellation charges would still apply.

 

Force Majeure

 

No liability can be accepted by the Owner when the contract is affected by force majeure. In the context of these terms and conditions 'force majeure' is any event that could not, even with due care, be foreseen or avoided. These events include, but are not limited to; war, threat of war, riot, civil commotion or strife, hostilities, industrial dispute, natural disasters, acts of god, terrorist activity, threat of terrorist activity, epidemics, adverse weather conditions, airport closure, government action, changes to Foreign & Commonwealth Office travel advice, technical problems with transportation or any other events beyond the Owner’s control.

 

Point of sale accuracy

 

The information and descriptions supplied regarding the property is believed to be accurate and offered in good faith, however, there may be occasions when an advertised facility is either modified or is not available. Such situations may be dictated by local circumstances, necessity for maintenance or repair (eg: swimming pools), unsuitable weather conditions, fuel shortages, power cuts or other circumstances beyond the Owner’s control. If the Owner is advised of any such issues, we will endeavour to inform you in advance, however, the Owner cannot be held liable in such circumstances.

 

Out of ‘Season’ bookings

 

The ‘Season’ in Kalkan generally runs from mid May to mid October. During this time private building and construction work is prohibited in Kalkan. If you wish to make a booking outside of these dates, it is possible that construction projects may be going on in the area. It should also be noted that although private building and construction work is prohibited during the season, emergency or essential work carried out by Government / local authority / utility companies is not. The Owner will endeavour to inform you if made aware of such a situation, but the Owner cannot be expected to know about all building projects in Kalkan and so bookings outside the ‘season’ cannot be guaranteed to be unaffected by private construction works.

 

Our Price Guarantee

 

Prices on the website do change from time to time; prices go up as well as down and you will be able to determine the up-to-date price prior to confirming your booking. We guarantee that once you have made your booking, we will not increase the price of your accommodation.

 

Please note that once you have agreed a price and made your booking, this is the price you pay. If the price subsequently decreases, you are not entitled to the accommodation at the changed rate.

 

The balance of the rental cost (if any) must be paid by you to the Owner no later than 10 weeks prior to the commencement of your holiday (the Owner shall endeavour to inform the holidaymaker of the due date at the time of the booking). If a booking is made within the 10 week payment period, the total cost of the holiday must be paid at the time of booking.

 

Cancellation policy

 

Cancellations can be made by email received from the lead name on the booking via the email address registered on the booking. Cancellations will become effective from the delivery date of the cancellation email. All cancellations are subject to a charge payable by the customer as detailed below; charges for cancelled bookings will be confirmed to you by within two weeks of cancellation.

 

Please note: these charges also apply, if you have failed to make payment on time and we cancel your booking as a result.

 

In addition, your booking will be treated as cancelled and the same charges will apply if you decide to change dates. An amendment fee of £35 may also apply in these instances.

 

Cancellation notice given:	Cancellation charge applied:
More than 70 days	Deposit only (25%)
69 – 43 days	80%
42 days or less	100%

 

Charges above represent a percentage of the total accommodation booking value. No refunds can be given for stays that are ended earlier than planned. No party may challenge the validity of an electronic copy of the booking form based on a lack of original signature.

 

Cancellations Made By Us

 

If the Owner cancels your booking (for any other reason except as a result of you failing to make a payment on time), you will be advised as soon as possible. In this event, we will issue a full refund of all monies paid.

 

Such an event is unlikely to occur, however, if this situation does arise, the Owner will not be liable to pay compensation or reimburse you for any expenses you incur as a result of the cancellation.

 

Misbehaviour

 

We reserve the right to terminate, without notice, the arrangements of any customer whose behaviour, in the Owner’s opinion, is likely to cause annoyance, distress or danger to other customers or any third party. If you are prevented from travelling because you appear to any person in authority to be unfit to travel, or likely to cause discomfort or disturbance to other customers, our responsibility for your transfers will cease. Full charges will apply, and we will be under no obligation to provide a refund, compensation, or any further assistance. Parents/guardians are responsible for the supervision/behaviour of young children and teenagers.

 

Indemnity

 

When you book accommodation, you accept responsibility for any damage to the property or accommodation and its contents caused by you or a member of your party. The Owner reserves the right to terminate (before or after departure) your holiday or that of any member of your party due to yours or their misconduct, within their reasonable opinion. In these circumstances full cancellation charges apply and no refund will be given. Furthermore, the Owner will not be be under any obligation to pay compensation or meet any costs or expenses you may incur as a result of your stay being terminated. You are also liable to make reimbursement to the Owner for any damage caused, before you end your stay.

 

Airport Transfers, Car Hire, Gulet Trips + Excursions

 

For all such bookings that the Owner may make on your behalf, your contract will be with the supplier of the arrangements concerned. The suppliers' terms and conditions will apply to your contract. Copies of these terms and conditions will be made available upon request. The Owner has no liability for any transfer, car hire, Gulet trip or excursion arrangement and in particular any liability for illness, personal injury, death or loss of any kind. Any claims for damages, injury, illness or death arising from these services must be brought against the supplier concerned and will be under the jurisdiction of the law of the country in which the service is provided.

 

Help on Holiday

 

If you need assistance whilst in resort, in the first instance, you should contact the Owner or the local management agent. Relevant contact details will be provided within your pre-arrival documentation.

 

Complaints Procedure

 

We sincerely hope your holiday arrangements run as smoothly as possible and you enjoy your time abroad, however, if you do feel the need to complain while in resort, we recommend that you immediately inform the Owner or the local management agent of your concerns. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint to your satisfaction during your stay. If you are still not satisfied, you must put your complaints in writing immediately on return to the UK (or at the very least within 28 days of your return) by email to info@oldtownresidencekalkan.com. The Owner shall be entitled to a reasonable period within which to investigate any written complaint received from you and to respond thereto before any arbitration or other legal proceedings are initiated by or on your behalf.  

 

Amendments to our Booking Terms & Conditions

 

The Owner reserves the right to amend, add or withdraw any of these booking terms and conditions at any time and without notice.

 

Law

 

Matters arising from these terms and conditions are governed by the law of England and Wales and are subject to the jurisdiction of the courts of England and Wales. Information held therein is believed to be correct at the time of writing (May 2025).